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You Might Be Losing Clients Over Healthcare Complexity Fatigue. Here's How You Can Fix It: Employee healthcare decision support for employers



Let’s be honest—healthcare is overwhelming, not just for clients but for brokers too. With so many plans, terms, and numbers flying around, your clients are probably dealing with what we call complexity fatigue.


The bad news? If they’re feeling it, they might be walking away from you.


According to the Kaiser Family Foundation, 85% of consumers are overwhelmed by healthcare choices. It’s easy to see why employers are struggling to guide their teams through complex benefit plans, all while trying to balance costs and maintain employee satisfaction.


The good news? You can fix this with employee healthcare decision support for employers


Traditionally, brokers have used consultative methods—long meetings, endless plan comparisons, and lots of spreadsheets. While that approach worked in the past, today’s employees expect something faster, clearer, and easier to understand. They don’t have time—or the patience—to sort through all the options AND find time to steer their employees to make better healthcare choices according to their plan.


That’s where The Healthcare Navigator (THN) comes in. It simplifies everything.


THN takes all the complicated healthcare choices and presents them in a way that’s easy for your clients and employees to understand, empowering them to make informed decisions about their care—without all the back-and-forth.


  • Cut the confusion: With THN, clients can reduce unnecessary healthcare spending by up to 26%, and satisfaction increases by 18%% because decisions are easier.


  • Save time: No more hours spent explaining plan options. THN streamlines the process, so employees can find the best choices for their needs in minutes.


  • Effective Steerage: THN’s user-friendly app helps steer employees toward smarter healthcare decisions, ensuring they avoid common pitfalls that lead to higher costs

    or subpar care.


  • In today’s healthcare climate, it’s not enough for employers to simply offer plans. They need to equip their employees with tools that make it easier to navigate healthcare and make the right choices.


    The desire for convenient, digital solutions is growing, and the more accessible you make healthcare, the more satisfied and empowered your employees will be. Employee healthcare decision support for employers is the future and you have to take advantage of it to continue being attractive to clients.


    Ready to give your client's employees the clarity they need to make the right healthcare choices?

    Learn more: thehealthcarenav.com/connect-with-us

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